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Websitelynx don’t hold payments so, see how Shopify Uses Payments to Hold eCommerce Sellers Payments

Shopify is using payments to dictate terms to eCommerce sellers. With websitelynx, Thankfully, sellers now have another choice
— Read on

Why allow these marketplaces, a part of your business takings whilst you wait to get paid part 2/2

At websitelynx We can get you online and break the chains for you

Get your ecommerce listing on Google with websitelynx

At websitelynx We can support you and help you retrieve and keep more of your sales, rather than you using 3rd parties like Amazon, Shopify and Etsy, contact us today to see how we can help you. In addition, If you are looking for marketing opportunities then please contact our sister site at diante

get your ecommerce listed on google with websitelynx

or if you need help, training, understanding websites and the process of adding products and onsite assistance then please contact us through our training site

diante IT Training & Support training for your business with websitelynx and ecommerce support
Diante Training

Book Free ConsultationWe are committed to getting back to where small business owners have a way forward of using services that don’t take Money continuously by subscription for using 3rd party services.

We offer free consultations too at websitelynx


Free advice that is tailored to what you want!
We want to share our expertise and help our fellow businesses following the COVID-19 situation. Everything is costing more and more and we need to support small business so if you have burning SEO or web design questions? Just get in touch, We’ll then allocate a free 10-minute call with you to discuss. After that, we may follow up with helpful links or propose additional help and improvements, if required.

All too often we speak to clients who have had bad experiences with a web design company or freelancer. The most common complaint is that the end result didn’t match their expectations. This is usually down to a lack of consultation or communication before the project even begins.

We take the time to discuss your project at length with you, prior to any formal agreements or work taking place. Understanding your requirements, the needs of your business and your end goals is key to ensuring the solution we design or build not only meets your expectations, but hopefully exceeds them too.

What does the websitelynx ecommerce consultation include?

A website design consultation typically involves having a virtual meeting.
During the consultation we learn about your business, including the strengths and weaknesses of your current online offering. It is only by understanding your business, its position in the market, your competitors and what you would like to achieve online that we can create a bespoke solution to meet your needs and help put you ahead of your competitors

Don’t just imagine it …. Let’s build the dream & better ecommerce together

Quite often we meet with potential clients to discuss potential business ideas or new services they wish to offer online. Sometimes it is only by speaking to them that we can fully realise the things we can do

Are you ready to take your business to the next level and create a truly impactful online presence?

We understands that clear goals are the foundation of successful web development. That’s why we offer a free consultation to get to know you and your business, so we can tailor our designs to perfectly meet your needs.

With websitelynx, during our consultation, we’ll dive deep into your business, exploring your strengths and weaknesses, your positioning in the market, and what you hope to achieve online. Through this process, we’ll work alongside you to develop a bespoke solution that perfectly embodies your brand, ideas and achieves your goals.

We believe in empowering our ecommerce clients to make confident decisions with the advice we can give. There’s no high-pressure sales pitch here – just a passionate expert who is dedicated to helping you succeed. So why wait?

Contact us today and let us help you take your business to new heights.

5 Ways to Provide Great Customer Experiences in Ecommerce

Today, consumers have many online shopping options to choose from, making the customer experience a key competitive differentiator for ecommerce companies

The pandemic accelerated a shift to online retail which continues to grow globally. Ecommerce sales are expected to reach reach £4 Trillion worldwide by 2026.
Have you decided if you want a piece of that pie?

Today, consumers have many onlne options to choose from, making customer experiencea key competitive differentiator for ecommerce companies.  

A positive customer experience helps build relationships with consumers, increases brand loyalty and strengthens trust, which reduces customer churn and boosts revenue. According to research by Genesys, of 70% of consumers say a company is only as good as its customer service.

Ecommerce companies that don’t deliver superior customer service will see customers leaving, never to return.  A survey by PwC found that in the U.S., one in three consumers say they will walk away from a brand they love after just one bad experience.

To thrive in a crowded market with everyone competing for share of wallet, ecommerce companies must integrate customer centricity into their DNA, operating with a focus on enhancing customer experience to create happy, satisfied, loyal customers.  

Ecommerce companies looking to optimise the customer experience should eliminate potential friction points in the customer journey by:

1. Investing in a top-notch customer experience team

Investing in staffing and training a dedicated, human customer experience team is key to delivering exceptional customer experiences. A report by PwC noted that human interaction matters, finding that 82% of U.S. consumers want more of it in the future.

These dedicated experience teams play a vital part in shaping the customer experience; 79% of consumers say the experience a company provides is as important as its product or services.

Consumers today expect stellar ecommerce shopping experiences. This expectation is a key driver for building a customer experience team focused on providing a high level of service that meets and exceeds customer expectations. Optimizing this touchpoint gives customers the ability to connect with brand experts who can help resolve their issues quickly, efficiently and effectively, and demonstrates a commitment to providing top-quality customer experience.

When customer experience team members focus on being responsive and maintaining positive relationships with customers, it enhances the overall customer experience, which can increase sales and allow ecommerce businesses to outperform their competition.  

2. Leveraging customer service technology

Self-service features that reduce friction in the customer experience can be effectively deployed by ecommerce companies to increase customer satisfaction. 

Customer service technologies that provide speed and convenience improve responsiveness and support the customer experience teams, freeing them up to assist shoppers with more complex problems or issues.

Automating customer service through a ‘live chat’ contact channel for 24/7 customer service and integrating a customer experience automation platform designed for FAQs significantly reduces the time it takes for a customer to resolve an issue. Both of these tools allow customer questions to be satisfactorily resolved with the click of a button or through a quick chat.  

My company, Browze, experienced first-hand the benefits of this technology. Recent improvements to the company’s self-service customer experience automation platform helped boost customer satisfaction by 30% from 2020 to 2021.  

3. Offering free shipping 

E-tailers can improve the buying experience by offering free shipping once a minimum purchase threshold is met – a practice that consumers consider more customer-friendly. Most U.S. consumers expect free delivery with a minimum order of $25-$50, and will abandon their shopping carts if free shipping is not offered, moving onto a competitor that does offer it. 

Expensive delivery is one of the biggest pain points associated with online shopping. A new report by RetailWeek, The CX Factor: 1,000 consumers on what turns them on (and off) your brand, found that “by far and away the biggest turn-off for consumers is expensive delivery, with 78% of shoppers citing this among their top three bugbears when shopping online.” 

4. Providing hassle-free returns and refunds

Return and refund policies are major factors shaping the customer experience. Many shoppers will check return and refund policies before shopping with an e-tailer and won’t buy from companies unless they provide frictionless, worry-free returns and refunds. A smooth, seamless return and refund process is key to keeping shoppers happy and converting them into return customers. 

In a UPS study examining evolving trends, preferences and expectations of online shoppers, 73% of surveyed consumers said that the returns experience affected whether they would continue shopping with a retailer. The same study found that the main reason cited for a poor returns experience is delay in getting a refund. Furthermore, research by Klarna found that 84% of online shoppers would turn their back on a retailer after a bad returns experience. 

There is no doubt that frustration-free return policies are key to increasing customer satisfaction and loyalty. In fact, Browze saw its Customer Satisfaction Score improve from 50.5% in 2019 to 80.9% in 2020 after the company introduced a new hassle-free refund policy. 

5. Optimizing for mobile 

There are more than 290 million smartphone users in the U.S. alone, and many of these users are shopping on their mobile devices. According to Oberlo, nearly three out of every four dollars spent on online purchases today is done so through mobile devices a

These statistics make a compelling case for e-tailers to optimize their ecommerce sites to enhance the consumer shopping experience on mobile devices. That means making sure websites are easy to navigate and pages load quickly on mobile devices. Google data shows that 53% of website visits are abandoned if a mobile site takes longer than 3 seconds to load. 

With more and more consumers shopping on the small screen, it is critical for ecommerce brands to provide an appealing and intuitive mobile experience.

When it comes to online shopping, consumers have a lot of choices. Ecommerce companies that want to capture share of wallet need to embrace a customer centricity that eliminates friction and pain points to deliver positive customer experiences.

Book Free Consultation

We offer Completely FREE 15 minute business consultations with a view to how we can help with your business, improving sales, exposure and your web presence

Choose the “location” of either Telephone / Zoom / Facetime for voice or video call meeting
Then choose which service you prefer:

  • Website Ideas – which covers e-commerce, sales, SEO, booking systems and data capture
  • Strategy / Marketing – which covers everything and anything from promotion to printed materials we can create
Covid 19 & having someone manage your SEO

SEO matters during COVID-19 because:

  1. There is no “bad” time to publish evergreen content, a staple of SEO.
  2. The visitors you do attract right now are likely to be highly qualified.
  3. SEO gains won’t start paying off until three to six months out.
  4. Search is only going to be more ingrained in our lives after the pandemic.

SEO is especially important for small businesses during the coronavirus pandemic because:

  1. Travel restrictions are causing consumers to seek out nearby businesses.
  2. Consumers are looking for SMBs to support.
  3. SEO is the means by which SMBs can stand apart from competitors.
  4. It is free and you might just have the time.

SEO may be a potential solution for businesses experiencing the financial burdens and slower pacing of COVID-19. It can help you to become more visible on searches being performed now, and also to set yourself up for success once search behavior normalizes.